Frequently Asked Questions
We reserve the right to change or stop the services available on our website without prior notice (see below). We won’t be liable if our site is unavailable at any time or for any length of time.
From time to time, we may restrict access to specific areas of our site, or even the entire site, to users who have registered with us.
If you receive a user ID, password, or any other information as part of our security protocols, you must keep this information private and not disclose it to any third parties. We have the right to deactivate any user ID or password, whether chosen by you or assigned by us, at any time if we suspect you have not followed these terms of use.
Moreover, you are responsible for ensuring that anyone who accesses our site through your internet connection is aware of these terms and follows them.
Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets. You may not receive mobile transfer tickets until within 24 hours of the event due to delayed release policies that venues use to keep your tickets safe.
It depends on the details of your order, there are different rules for replacing, canceling and refunding tickets.
If your event is canceled due to reasons related to COVID-19, we’ll contact you via email with details about your options. To allow us to help as many fans as possible, please wait for our email update before reaching out with refund requests. For more details on our specific policies, please read below.
While we always want events listed on our site to occur safely and as-scheduled, if your event was officially canceled by the venue or event promoter, there is no need to worry! You’re protected by our Buyer Guarantee, and Bestcitylife will reach out to you with options for your refund.
You can absolutely trust Bestcitylife tickets! Tickets for Bestcitylife are sold from event organizers.
Changing your password on Bestcitylife can be done on either your smartphone or from a computer. On the login screen, you will see a Forgot Password option to click. Now enter the e-mail address associated with your Bestcitylife account. A password reset e-mail will now be sent to that e-mail address.
If your event/festival tickets or wristbands are sent to you and you need to update your address at an upcoming event, you can do so by contacting us by mail.
We work with a wide variety of event promoters and festival organisers to bring the best possible experiences.
As a result of this, it may not always be possible to offer a payment plan as a method of payment.
Our payment plans cannot be paid in full earlier than the scheduled payments outlined.
Once a payment plan has been set up for an order, we are not able to amend the schedule of the payments, so it isn’t possible to manually make a payment earlier or pay off the rest of the outstanding balance.
The most common reasons for a payment failing are the card being cancelled (i.e. after being lost or stolen), expired, or if there are insufficient funds in the bank account.
